Help shape the future of Human Services mobile apps
- 04
- Sep
Hi, I’m Gina Beschorner, Senior Social Media Adviser at the Australian Government Department of Human Services.
Human Services will be running speechbubble from Tuesday 4 September to Friday 14 September to ask people what they think about mobile apps and how they can be used by the department. Human Services offers a range of health, social and welfare payments and services through Medicare, Centrelink, Child Support, CRS Australia and Australian Hearing.
How should Human Services use apps for smartphones and tablets in the future? What services could mobile apps be used for now and in the next two to five years? What are your preferences for using mobile apps?
speechbubble is an online forum the department regularly uses to engage citizens. The findings of this consultation will help shape future service design for the department. Start participating now at humanservices.gov.au/speechbubble and while you’re there complete the short survey.
You can also now subscribe to speechbubble. Find out when the next speechbubble activities are happening by registering your email.
Human Services looks forward to you sharing your thoughts!
You can also contact me by email gina.beschorner@humanservices.gov.au or on Twitter @GinaPoppet.
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[...] the consulation is available via the Australian Government Information Management Office blogpost, Help shape the future of Human Services mobile apps This entry was posted in Service Delivery and tagged Australia, Department of Human Services, [...]
Hi Gina, Great idea, using mobile apps for services! Since this started a few months ago, what’s happening with it now?
Thanks.
- Matt
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Hi Matt
Thanks for your question. At the end of the speechbubble consultation, we provided all of the comments and suggestions we received from over 1,000 people to the Future Design Team that’s responsible for writing a strategy about how our department will use apps and mobile technology into the future.
People gave us loads of valuable information about what they want and expect from apps – they said that a simple and easy to use design was important, as are considerations around cost, data usage and storage size. They also said they it’s important that we get our apps right first time because if they don’t work, they’ll delete them rather than seek assistance. People wanted our apps to be an additional way they do business with us and still have options to visit an office or call us. From 8 December, you can read more about how we used people’s ...
... feedback here http://speechbubble-blog.dhs.gov.au/outcomes/
(We’re just using speechbubble for an internal staff consultation at the moment so you cannot access the site until 8 December.)
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